1. Shipping Availability

High Tide Compounds currently ships to N/S America, Europe, Asia and Australia.

2. Order Processing

Orders are typically processed within one (1) business day after payment confirmation. Processing times may vary during holidays, promotions, periods of high order volume, or other unforeseen circumstances.

3. Shipping Carrier

Orders are shipped via USPS, UPS & FedEx. Shipping options and estimated delivery timeframes may be displayed at checkout when available.

4. Tracking Information

Tracking information will be provided via email once an order has shipped. Customers are responsible for monitoring shipment status using the provided tracking number.

5. Packaging

Orders are shipped in discreet packaging without product descriptions displayed on the exterior of the package.

6. Address Accuracy

Customers are responsible for ensuring that all billing and shipping information is accurate prior to submitting an order. High Tide Compounds is not responsible for delays, losses, or delivery issues resulting from incorrect or incomplete address information provided by the customer.

7. PO Boxes

High Tide Compounds ship to PO boxes but is not liable for missing or stolen deliveries

8. Order Changes & Cancellations

We will make reasonable efforts to accommodate order modifications or cancellations prior to shipment; however, changes cannot be guaranteed once an order has been processed or shipped.

9. Returned or Undeliverable Packages

If a package is returned due to an incorrect address, failed delivery attempts, or refusal of delivery, the customer will be responsible for any additional shipping charges required to reship the order.

10. Risk of Loss & Title Transfer

Ownership and responsibility for products transfer to the customer upon delivery of the shipment to the carrier. High Tide Compounds is not responsible for lost, stolen, delayed, or damaged packages once shipment has been transferred to the carrier and tracking confirmation has been issued.

11. Delivery Delays

Estimated delivery dates are provided by the carrier and are not guaranteed. High Tide Compounds is not liable for shipping delays caused by carriers, severe weather, natural disasters, holidays, labor disruptions, or other circumstances outside of our control.

12. Temperature & Storage Disclaimer

High Tide Compounds does not guarantee product temperature conditions during shipping or after delivery. Customers acknowledge and accept responsibility for proper product storage and handling upon receipt.

13. Shipping Insurance

Shipping insurance is not included unless otherwise stated.

14. Research Use Notice

All products sold by High Tide Compounds are intended strictly for laboratory research purposes only and are not for human consumption, veterinary use, therapeutic use, or medical use.